BH0-006 Exam
ITIL V3 Foundation Certificate in IT Service Management
Exam Number/Code : BH0-006
Exam Name : ITIL V3 Foundation Certificate in IT Service Management
Questions and Answers : 160 Q&As
Update Time: 2010-07-27
Price: $ 96.00

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BH0-006 Exam Demo
3. Which of the following are goals of Service Operation?
1. To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2. The successful release of services into the live environment
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: A

4. Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed in the Service Level Agreement (SLA) is the responsibility of which process?
A. The Service Catalogue Management
B. The Configuration Management
C. The Change Management
D. The Information Security Management
Answer: D

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